Don’t even think about using these people. They’ll take your money and within a minimum set of standards will even deliver a service.
Firstly, we were never able to get on the first bus arriving, always needing to wait 2-3 buses, and on one occasion a bus with seats had not even arrived within an hour, so I called a Lyft instead.
The downtown tour, advertised at 1 hr 45 mins took 3 hours - the seat audio station did not work, so I didn’t get to hear very much of the narration, which I’m told was dead boring anyway.
The so called Liberty Cruise ship called Manhattan II is a rusty affair that’s seen better days. And the seats on the two inside decks are the fold up plastic type that you buy from Ikea for $14.
But I think the worst part of this is the waiting time.
For the cruise we were supposed to arrive at 2:30 for the 3pm cruise. We were a few minutes late and joined the queue, which was already long and grew even longer. The vessel didn’t even arrive until 3:30 and we were not aboard until 4pm. I think that means nearly an hour and a half standing in line with little children. There were certainly a few hundred people going on the cruise, and you would think that the company would make sure plenty of buses on standby for when it finishes at the nearest stop, which is a 15 minute walk away.
No bus at all showed up until at least an hour after the boat docked. There were perhaps 150 of us waiting for one. Then the the first three buses had no seats. And we were advised to wait for at least another 20 minutes. Forget it. I didn’t pay all this money to wait in line all day.
Bottom line is this company accepts more customers than they have infrastructure for. It’s poorly maintained to boot, so I would call this gouging of the highest order.