After I had arrived and had my luggage, I called the company and let them know I was ready to be picked up and had my luggage. They told me there would be a 15 - 20 minute delay. After about 25 minutes, I got a call saying there was another delay and it would be another 20 minutes before I was picked up. After waiting over an hour, I again called the company and was informed that a car had not been assigned and they would not tell me how long it would be until a car would be assigned. I ended up getting an Uber that came showed up right away.
If you decide to book this service after reading the reviews, just know that you are taking a risk and may be at the airport for hours waiting for someone to bother to pick you up.
Response from Host
Jun 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.