We had a fantastic time and were amazed by all the dolphins we saw. Unfortunately, no whales (well, the big ones at least because we did learn dolphins are whales!) as we expected this time of year. The weather was great and crew was helpful, funny and tried very hard to give us the best time possible. The dolphins though stole the show and we got a good 40min bombardment as they came out and showed their stuff.. fantastic to see! You also pass by the dog beach and I have to say that was one of the funnest parts of the trips because you've never seen animals so damn happy playing and running. Also, saw seals and sea lions on the way out.
Made a good impression in the way they handled a whale watch that wasn't able to spot any whales. Were very friendly, invited everyone out again and gave 50% coupons, that do not expire to come again and we just might. Also, saw some tremendous customer service when we checked in as the guy at desk was extremely friendly and helpful to the family in front of us, clearly they care about you having a good time, not just taking your money. Always refreshing!
PS..don't underestimate how cold it can get out there, even during nice weather, it will make the trip that much nicer!