-lots of experience options, lots of friendly staff to help. We did self-rental SUP and tandem kayak.
-mandatory 10 minute video prior-very helpful. showers, changing rooms, bathrooms on site for before/after. Snacks available for purchase in shop.
-Parking lot on site, lockers for valuables available-worth it in my book to utilize. Don't want your vacation ruined by an auto break-in. We kept keys/wallets/money in lockers and locked everything else in trunk so NOTHING interesting for a thief to walk by and see.
-be prepared to wheel your equipment to beach for kayaks/SUP (about 15 minute walk).
-get the landing permits and visit the islands. Flat island is easier, the Mokula islands more advanced to paddle to.
-of special note, company has an environmental conscious and encourages sustainability and responsibility but in no way off-putting. They lead by example! Kudos for the encouraging reusable cups and the beach clean-up involvements! Kailua beach is BEAUTIFUL and well worth it!