JWe found this trip to be a major let-down.
The disappointment began on arrival at the square in Sonoma where we were greeted by the driver of a "limo-bus" because the trolley had "broken down last night."
Once on board it was explained to the group that this was a new route so there was none of the advertised commentary about the sights we would be seeeing on our tour, which was a shame for us as we know little about the area.
The 4 wineries we visited were all different but we both got the impression that this was seen as a second-rate tour at each of the establishments and that they wanted us to try the wines as quickly as possible and then spend money buying bottles in the gift shops.
The lunch was pleasant, but once again felt a little like we were in the cheap seats with the setting away from the main area of the winery buildings.
The tour is advertised as having "friendly and knowledgable tour guides" which we did not experience.
Overall, our experience was not worth the money paid.
Response from Host
Aug 2012
In response to your recent Sonoma Valley Wine Trolley trip August 7th, 2012:
We are terribly sorry that you did not enjoy your experience on the Sonoma Valley Wine Trolley Tour. Due to an unforeseen situation, we had to substitute the Sonoma Valley Wine Trolley with a Limousine Style Tour bus, which came with Champagne, water and sodas. As indicated on our web site, confirmation emails, and your tickets, if we have to substitute any tour with a bus, we do credit you back $10.00 off each ticket.
You are correct that the tour that you experienced is one of our new tours, and there are always a few details to work out in a new tour. And yes, that was also explained prior to the tour departing.
There usually is a commentator discussing the route that we travel; however, with the changing of the vehicle, the electronic description was not able to be played. However, I do know that the driver was explaining the area that the vehicle was driving through.
To address the feeling of being rushed, all tour companies have set times with their winery partners and with the tasting experiences. For a group of 10 or more guests, (Your tour had 18) the average tasting experience is between 30 and 45 minutes. The only way to prolong a winery tasting experience is if you took a private tour.
The area that the gourmet catered lunch is served at is a private picnic ground over looking a pond set away from the hustle and bustle of other non-trolley guests. The Benziger Family specifically had the picnic spot built for our tour to make our guests feel special. It was by no means a “Lesser Location.”
Again, we are sorry that you felt like your tour was not a special experience. As you can see from our other guest reviews, we take our tours very seriously and try to offer a fun experience. We will take your comments into consideration to strengthen our new tour route.
In the event that you return to the Sonoma Valley, we would hope that you would come back and experience our tour again.