I have been to this place many times but this time was a letdown. The menu is overpriced. I ordered a “spicy” burger as they had listed on their menu. I asked the guy at the bar for extra spice, as in jalapeños or chilli or anything to make it a bit hotter. What I was served was something that was dry, no jalapeños, no spice whatsoever. I sis eat it as I was very hungry. The mayonnaise dipping sauce that was served with a small amount of chips had more spice than the burger. I spoke to the person whom took my order and he explained that The Hard Rock Cafe wasn’t putting any jalapeños on their so called “spicy burger” due to too many complaints. He also showed me that he hag written on my order that I wanted jalapeños and I wanted spicy but my request was ignored. WHY LIST A SPICY BURGER THEN?? To the Hard Rock’s credit they didn’t charge me the $19USD for the burger. I was most disappointed as I could have gone to McDonalds and bought a double cheeseburger and asked for a bit of lettuce on it for a fraction of the price.
Anyway, my opinion of this restaurant, after visiting many times over the past 13 years, is that I probably won’t go back. Overpriced and the quality has disappeared.
Odpowiedź od gospodarza
Dec 2024
good afternoon,
I'm sorry that our spicy burger wasn't up to your liking. And I'm glad they took care of the burger for you seeing as it was our mistake about the jalapenos not being added to the burger. Thank you for taking the time to write a review and for the feedback.