Adventure05162379313
Jun 2019
Firstly the good. I found the booking and the confirmation process very easy. Called when we had collected our luggage and the SUV arrived 10 mins after the call. The driver loaded our bags on and away we went, very smooth.
When we reached central Manhattan, there had been a traffic problem and the police had closed a road. Not the road we were trying to reach but the traffic was vary heavy and our driver started moaning and saying that the road that was closed was the only way to get to our hotel. We queried this but he was adamant and told us he would have to drop us away from the hotel. He then pulled up 2 blocks away from our street, across the other side of Times Square! The four of us ended up having to wheel our heavy cases and hand luggage across Times Square at 8pm in the evening to find our hotel ourselves. Not Impressed!!
To add insult to injury, the driver told us that although the trip was paid for, we owed him $30 for tolls and a tip! We later found out that the toll is only $9.50 and tips are optional! The guy wouldn't have got a penny tip usually as he hadn't got us to our destination or made any real attempt to do so.
All in all very disappointing start to our trip.
The return transfer was a lot better, the driver arrived at the hotel in plenty of time, only requested the $9.50 toll in addition and we were happy to give him a tip.
If you use this service, just be aware that there is an additional payment due for tolls but tipping is an option!