Regarding our departure transfer, the driver came with 15 minutes delay. The car was very dirty and also him..! His first comment was that we have to pay for the toll and also that his tips were not included. We knew this of course and we did gave him a 15 tip and also 8 Usd for the toll..! I was expected a much better service from Viator and Carmel
..!
This whole trip was arranged as a surprise for my wife's 50th birthday. She had always wanted to go to New York and has always wanted to be collected at an airport, normally I drive. The pick up was excellent. Lovely lady who told us all about the features and sites of New York, coming back was completely the opposite. The chap who collected us said about 4 words for an hours journey until he tried it on to get the fair again the toll charge he had to pay, which the lady did not ask us for, his tip! He asked us for 52 toll tip! Upon being challenged and being shown and told I had a voucher and I had paid for a return trip he changed his tune and said it was just the toll and his tip I HAD to pay. I did feel like telling him where exactly to stick his tip but we had such a fantastic holiday I refrained! I would book this again if I ever went back to America as both cars were clean and tidy and both were bang on time. Had the lady come to collect us I would have given the trip 6 but, because of the cheek of the other driver, I can only give the experience a 4
Very good punctuality, and good driving through heavy traffic. Driver's English a little limited, so had some communication problems. Otherwise OK, and would use this service again.