I am very unhappy with the service, wait half an hour and I had to take a taxi because I did not show up to pick me up at the hotel, I have also complained to Viator and he has not responded, a rip off because if I have been charged,
Good, only thing I would change is the driver told us to meet him outside of our hotel and then we stood there for 5 minutes looking around at every car parked to discover our driver was in his car.
We used this service to and from JFK to midtown. Carmel Car services was the provider. Extremely courteous drivers, on time, pleasant and friendly. Excellent transfer and will certainly use again!