We had to wait an extraordinary amount of time and make several phone calls before our car arrived. We easily could have taken Uber and been in a car much quicker.
The car was clean and fairly new, the driver was on time and polite, the ride to LGA from mid-town was smooth except when about halfway, I was told that I would have to pay the driver an extra eight bucks for the Queen's Tunnel tole charge. In the scheme of things, eight bucks isn't a lot of money and had I been advised of this when I booked the ride, I wouldn't have blinked. But to find this out halfway to the airport was an unpleasant surprise. In the past, I have booked a private car for airport transfer from mid-town through my hotel, and I will likely book through my hotel again in future - at least I know that the price quoted other than the gratuity that I settle directly with the driver in cash will be the price quoted. Not impressed!
on time, very friendly driver and courteous greeter at JFK Brendan