Driver picked us up at hotel, informing us immediately the tip wasn't included in the prepaid fare. Upon arriving at airport, he didn't exit the vehicle to retrieve our luggage until hie had is tip in hand and counted. Found this experience to be very rude.
Purchased this transfer as a wedding present for my daughter and her new husband as well as a Limousine to their hotel with you. Upon their return they stated the Taxi Driver told them that all the toll roads were not included in the price and charged them 8.00 when the tolls were only 5.00 and then tried to charge them 45.00 as a tip. They felt the taxi driver tried to rip them off and I am of the same opinion. This is a shame as we booked our transfers through you on our trip to New York and had no such problems. We have booked with you before and will seriously think again when booking in the future.
Viator's private transfers were excellent. They were prompt and efficient in their pick up timings. I would definitely use them again and certainly recommend anyone looking into going to New York to consider them.