First rate driver and very helpful. Punctual arrival to hotel and transfer to airport was excellent. Better communication at first point of call to arrange pickup could have been better.
Based on previous reviews, we ensured we contacted the company the day before to check we were listed to be collected. They confirmed we were and we received a text message. When we were checking out at 3.30am the night porter said he hoped we had confirmed with the company which didn't fill us with confidence.
The driver arrived on time carrying a big sign with my name on. He spoke little English except to tell us the fare would be 8 for the toll and 10 tip. We felt duty bound to pay this as we had a flight to catch. The driver loaded and unloaded the luggage into the car. He drove very fast and at times the journey was quite frightening as there was little traffic about at that time so we were abreast 2 lanes.
We were unhappy at being told how much tip we had to give as when we arrived in New York the previous week we used the same car firm booked through a different company and that driver left the tip to us. Again he spoke little English and drove fast. If we were to go to New York again, I would read up to date reviews before deciding whether to use them again
Excellent car service. Met us without difficulty and got us quickly to our destination.