The company never send any person to pick up at de airports, we expense about 1hour to pick up, if I don't call the company to pick us up, as for the pick up from the hotel to the airport, call the company the day before to verify that everything was in order, a person was supposed to pick us up from 1:30 to 2pm and at 2pm I received in. call that I had to pay more or they could not look for me and I asked them to cancel it not because I did not pay but because they had called the day before and what they informed me was that everything was in order, for me it is the last time I use this very irresponsible company
Odpowiedź od gospodarza
Jun 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.