I will never book an event with this irresponsible agency. I bought tickets for Ground Zero 911 Memorial back in 4/1/24, because we were going to be in NY. Our tour was @ 1:45 pm, on 4/15/24. We were to meet our guide at 24 State St., in front of the Starbucks, (at least thatās what the instruction said). We got there 1 hour early, waited and waited, no one showed up??? I tried looking for a # to call but none listed on the web. Instead they wanted us to email them with some confusing introductions. I finally called my bank to place a claim for a refund of $198. For services not rendered!!!