We met at 1130 and the guide told us she had an appointment at 1, but the tour was supposed to be 2 hours. We told her we wanted to focus on ground zero and walked from Battery Park there. We were a group of 6, 3 seniors and 3 younger adults, 15, 19, 24, mostly w exception of myself visitors from California and Minnesota. At 12;15 she said she had to leave and abruptly dropped us at the World Trade observatory site without our tickets and went. This was extremely rude and while she was a nice woman who tried initially to be helpful it was abrupt, we had to sort out tickets we should have been given and we needed a toilet desparately!
Not good. Disappointing, we had a tour and guide and no guide.
Would not recommend.