Tunnel tolls were not advised until you are in the car - terribly expensive USD 22 each way. Should have been advised at time of booking.
We had used Carmel for pick up at the airport and it went great - unfortunately for our return trip we were left waiting at the hotel and had to call - they had apparently booked our date incorrectly even though our confirmation was correct. They did manage to get someone there quickly and luckily we didn't hit any traffic to the airport so made our flight with no problem.
We had Car 71 and our driver was wonderful. Would definitely book this service again.